SHOP Women's

We are happy to Exchange or refund any goods, that haven’t been worn, altered and are in a re-saleable condition with label and packaging intact. To exchange or return an item, follow the instructions below.

• Package goods as they were, in a suitable package/box
• Enclose the despatch note
• Return to the address, on the return address labels provided

For exchanges we will credit your credit/debit card or PayPal account for postage costs. For non-faulty returns, we credit your credit/debit card or PayPal account the cost of goods only. You have 28 days from when you receive the order to exchange or return goods. If there is any missing or damaged goods in your order, we must be informed within 5 business days of you receiving your order.

Shipping

We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 1-2 business days of the order being placed by you online.

Freight Costs

We charge a flat rate of $10 nationally for all orders. On orders over $150 we offer free shipping.

Delivery

Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel; 

 

Tweed Hats and Caps

Tweed is a hard wearing fabric and is naturally water repellent, our Tweed hats and caps, can be cared for by:

• Remove stains by using a bristled hat or clothes brush
• Sponge clean with lukewarm water, if stains persist, use dry cleaning fluid sparingly
• Dry flat at room temperature, don’t force dry
• Dry cleaning is an alternative

Merino and Wool Scarves

Our scarves can be cared for by:

• Sponge clean
• Hand wash in lukewarm water with a mild detergent
• Squeeze out the suds gently and rinse in lukewarm water
• A short spin in a washing machine will remove excess water, do not tumble dry
• Reshape your scarf
• Dry flat on a towel away from direct heat
• when dry, on a cool setting, press with an iron
• Dry cleaning is an alternative

Cashmere Scarves

Cashmere Scarves are best cared for by:

• Hand wash in lukewarm water with a mild detergent
• Squeeze out the suds gently and rinse in lukewarm water
• A short spin in a washing machine will remove excess water, do not tumble dry
• Reshape your scarf
• Dry flat on a towel away from direct heat
• When dry, on a cool setting, press with an iron
• Dry cleaning is an alternative

Lambswool Scarves

For best results, lambswool scarves can be cared for by:

• Hand wash in lukewarm water with a mild detergent
• Squeeze out the suds gently and rinse in lukewarm water
• A short spin in a washing machine will remove excess water, do not tumble dry
• Reshape your scarf
• Dry flat on a towel away from direct heat
• When dry, on a cool setting, press with an iron
• Dry cleaning is an alternative

Wool Walking Socks

Our wool walking socks, can be cared for by:

• Hand wash in lukewarm water using a mild detergent
• Squeeze out suds gently and rinse in lukewarm water
• Do not tumble dry
• Reshape
• Dry flat on a towel away from direct heat
• Machine wash on a wool wash is an alternative

Cashmere gloves

For best results your cashmere gloves can be cared for by following the guidelines below:

• Hand wash in lukewarm water using a mild detergent
• Squeeze out the suds gently and rinse in clean lukewarm water
• A short spin in a washing machine will remove excess water, do not tumble dry
• Reshape your gloves
• Dry flat on a towel away from direct heat
• When dry on a cool setting press with an iron
• Dry cleaning is an alternative

Merino/Wool Ski Hats

For best results your Ski Hats can be cared for by:

• Hand wash in lukewarm water using a mild detergent
• Squeeze out the suds gently and rinse in lukewarm water
• A short spin in a washing machine will remove excess water, do not tumble dry
• Reshape your ski hat
• Dry flat on a towel away from direct heat
• When dry on a cool setting press with an iron
• Dry cleaning is an alternative